Building great software is only part of the equation. The rest is a great team committed to rapidly installing customers’ software, providing thorough training, and being responsive to ongoing training and support needs. At Del Mar DataTrac, we have built a support team comprised of mortgage professionals who have extensive experience with DataTrac® . Our broad-based understanding and depth of resources will provide your company with the highest degree of professionalism, speed of service, and added value. Del Mar DataTrac delivers performance you can trust. With over 10,000 users across more than 450 customers and over fifteen years of history, our processes have been put to the test and proven themselves, enabling us to continue to build out our suite of mortgage solutions to boost your profits. Our number one source of new business is referrals from existing customers. We know that our future growth depends on our ability to exceed your expectations.

Implementation
Del Mar DataTrac customers consistently fund their first loan on DataTrac within 45 days of contract. Contrast this with 50% of all mortgage technology implementations that fail (Inside Mortgage Technology, October 2003).

The reason our customers are so successful with implementation is three-fold. First, we have a carefully scripted process customized to each customer’s needs. We identify a workflow at the beginning of the implementation and carefully monitor any changes to ensure a successful project. Second, we constantly get the opportunity, and take advantage of the opportunity, to improve and update our processes through our growing customer base. Last year 84 lenders chose DataTrac and this year, that will double. Third, our implementation team has over 30 years of mortgage banking experience and 15 years of training and implementation experience. The staff implementing your software has been in your seat and understands your business.

Training
The best software only works if your people know how to use it. At Del Mar DataTrac, this presents less of a challenge than for other vendors because our products are designed to be easy to use by people who know residential lending.

Del Mar DataTrac’s training group has extensive mortgage experience, with an average of 10 years per person. In addition to providing you with experts who will understand your business and how you use technology, we also give you multiple options to access training. At implementation or when your company needs a detailed refresher, we provide on-site training supplemented by on-line sessions dedicated to your firm. Because the universe of Del Mar DataTrac customers is so large, and is growing so rapidly, we also have webinar training sessions throughout each month. Every functional area within a lender’s shop is covered separately with multiple sessions available to accommodate your schedule.

Support Team
Even the best designed software will require an occasional call to the vendor for questions, problems, an enhancement request, or updates on future releases. As with the rest of our customer support group, our help desk staff has significant experience in the mortgage banking and technology industries. Our core help desk staff has more than 48 years of mortgage banking experience. Our technical support staff has over 35 years of experience.

As with training, we provide you with multiple options to access our support desk including a robust online service portal, email, and telephone. All customer contact is managed by our state-of-the-art customer relationship management solution. We monitor exactly how long it takes us to respond to your most difficult questions and you can track the status of modification requests, future updates, training sessions, and more.